foxgame Privacy Policy – How We Handle Your Data in the Philippines

When you register an account on foxgame, we collect personal information that is necessary to verify your identity and comply with Philippine gaming regulations. This includes your full name, date of birth, residential address, email address, and mobile number. We also collect a copy of a valid government-issued ID as part of our Know Your Customer (KYC) process, which is required before any withdrawal can be processed. During gameplay, we automatically collect technical data such as your device type, browser version, IP address, and session timestamps to ensure platform security and a smooth mobile experience. Payment-related information — including your preferred payment method and transaction history in Philippine pesos — is recorded to process deposits and withdrawals accurately and to detect any unusual account activity.

We may also collect information you provide voluntarily when you contact our support team at [email protected], submit a complaint, or respond to a survey. This includes the content of your messages and any attachments you send. All information collected is stored securely and accessed only by authorised foxgame personnel who need it to perform their duties. We do not collect sensitive personal information beyond what is strictly required for account verification, responsible gaming compliance, and payment processing. If you choose not to provide certain required information, we may be unable to open or maintain your account in accordance with our regulatory obligations.

foxgame uses the personal information we collect for a number of clearly defined purposes, all of which are necessary to operate a licensed online gaming platform in the Philippines. The primary purpose is to create and manage your account, verify your identity, and process your deposits and withdrawals in Philippine pesos through your chosen payment method. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering checks, age verification, and responsible gaming monitoring as required by Philippine law. Your contact details are used to send you important account notifications, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your consent.

Technical data collected during your sessions is used to maintain platform stability, investigate reported errors, and improve the overall mobile experience for players across the Philippines. We may use aggregated, anonymised data to analyse platform performance and understand how players interact with our casino, slots, live casino, sports, and bingo sections — this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we may use your email address or mobile number to inform you of relevant offers, but you can withdraw this consent at any time by contacting [email protected]. We will never use your personal information for any purpose that is incompatible with the purposes described in this Privacy Policy without first obtaining your explicit consent.

foxgame does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your information with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification providers, and fraud detection services — but only to the extent necessary for them to perform their specific function. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of foxgame, our players, or the public.

In the event that foxgame undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will notify you of any such change through the platform or by email before your data is transferred to a new controller. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. If you have questions about the specific third parties we work with or the safeguards we apply to international transfers, you may contact us at [email protected] for further information.

As a player based in the Philippines, you have a number of rights in relation to the personal information that foxgame holds about you. You have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. You also have the right to request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly. If you believe that we are processing your personal data unlawfully or without a valid legal basis, you have the right to object to that processing and to request that we restrict or delete your data, subject to our legal and regulatory retention obligations.

You may withdraw your consent to receive marketing communications at any time without affecting the lawfulness of processing that took place before your withdrawal. If you wish to exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection legislation. Please note that certain rights may be limited where we are required to retain your data to comply with legal obligations, resolve disputes, or enforce our Terms and Conditions. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

foxgame retains your personal information for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations and applicable law. In most cases, account records and transaction histories are retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, we will securely delete or anonymise it so that it can no longer be linked to you. We apply industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure.

These measures include encrypted data transmission using TLS protocols, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security reviews of our systems and processes. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play an important role by keeping your login credentials confidential and notifying us immediately at [email protected] if you suspect any unauthorised access to your account. We will investigate all reported security incidents promptly and take appropriate remedial action. If a data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.

foxgame uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player in the Philippines. Essential cookies are necessary for the platform to operate — they enable you to log in, navigate between sections such as casino, slots, live casino, sports, and bingo, and maintain your session securely on mobile and desktop devices. We also use functional cookies to remember your preferences, such as your preferred language and display settings, so you do not need to re-enter them each time you visit. Analytics cookies help us understand how players use the platform so we can identify areas for improvement and optimise the mobile experience for Filipino users.

You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies. However, please be aware that disabling essential cookies may affect the functionality of the platform and prevent you from accessing certain features. We do not use cookies to serve third-party advertising or to track your activity on other websites. If you have questions about the specific cookies we use or how to manage them, please contact us at [email protected] and our support team will be happy to assist you. We review our cookie practices periodically and will update this section of the Privacy Policy if our approach changes.

foxgame reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer to players in the Philippines. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered players by email or through a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we collect, use, and protect your personal information. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact [email protected] to discuss your account options.